Frequently Asked Questions

What materials are used in ELSEE jewellery?

All our pieces are crafted using high-quality materials, including sterling silver, gold plating, and premium gemstones. Each piece is designed to provide both durability and timeless elegance.

How should I care for my ELSEE jewellery?

We recommend storing your jewellery in a dry place and keeping it away from harsh chemicals or excessive moisture. Gently clean your pieces with a soft cloth to maintain their shine and beauty.

Do you offer gift wrapping services?

Yes, we offer elegant gift wrapping options, perfect for special occasions. Each piece is carefully packaged to ensure it arrives in perfect condition.

How long does shipping take within the UK?

We offer standard shipping within the UK, which typically takes 5-7 business days. You will receive a tracking number once your order is shipped, so you can monitor its progress.

What is your refund policy?

We accept returns within 14 days of delivery, but only if the product is damaged or defective. Please contact our customer service team within this timeframe to initiate a return.

How do I request a refund for a damaged item?

If you receive a damaged or defective item, please contact our customer service team within 14 days of delivery. We will guide you through the process and provide a replacement or refund as needed.